Return Policy for Returns and Refunds

Last updated: December 2025

Thank you for purchasing Nutricity.

Our goal is to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please familiarize yourself with the following return and refund policy.

1. Return Conditions

Since we sell health and nutritional supplements, the safety of our products is our top priority.

We accept returns only in certain cases regarding hygiene and quality control considerations.

Resending is allowed if:

The product is damaged, defective, or incorrect.
The product is unopened, unused, and in its original packaging.
Refund request must be submitted within 30 days after product receipt.

Return not applicable:

Open or used food supplements
Products without the original packaging or proof of purchase
Products marked as “Final Sale” or “Non-Returnable”

2. Return Process

To start the return:

To your email address [email protected], added the order number, reason for return, and, if necessary, a photo of the product
Our team will review the request and send return instructions upon approval.
After receiving and verifying the returned product, we process a refund or a replacement product.

Please note:

Return shipping costs are borne by the client, unless the damage is our fault.
Payment is processed to the original payment method within 5–10 business days after verification.